Cluster 1 - Self Improvement
Interpersonal Communication
- Understand your personality profile and how it impacts others
- Understand your preferred learning style
- Understand how to communicate to a diverse range of people.
- Practice attentive & active listening skills
- Effective empathic listening techniques
- Non-verbal communication techniques
- Overcoming barriers to effective communication
- Written Communication - getting the right message across every time
Negotiation Skills
- How to gain trust quickly in negotiations
- Selecting the right language for winning results
- Finding common ground in dispute resolution
- Using Body language to assist with successful negotiations
- Practice active effective listening techniques
- Win concessions without damaging relationships
- Settling disputes equitably with win/win outcomes
Conflict Resolution
- Plan, apply & review responses to challenging behaviour
- Practical Self Defence techniques to ensure safety to self & others
- Determine when leader-led or team member-led resolutions are most appropriate
- Identify behaviors that can fragment a team and negatively impact productivity
- Techniques to diffuse high-tension situations comfortably
- How to manage unproductive reactions when dealing with conflict
- Develop a set of Key Actions to resolving conflict within a team environment
Problem Solving
- Introduction to a rigorous logic & methods to solve complex problems
- Practical Steps to understanding the gap that exists between the current state and the desired state
- Identify and verify probable people & process causes of problems
- How to find the hidden problem by looking beyond the obvious
- Generate a variety of innovative solutions to choose from
- Develop effective decision-making guidelines to select the most appropriate solution
- Finalise the solution by using effective implementation guidelines
- How to create a problem-solving culture
Personal Growth
- Seven habits of Highly Effective People (Stephen Covey)
- Developing a Career Plan based on Personal Goal Setting
- Forming your own Personal Mission Statement
- How to effectively manage your Personal Finances
Time Management
- Practical guide to setting priorities to achieve results / outcomes
- How to accurately scopes out length & difficulty of tasks & projects
- Effective techniques on how to get more done in less time
- How to manage distractions / time wasters with ease
- More efficient management of both electronic & manual filing
Presentation Skills
- Making adult learning principles work for your group
- How to engage your audience either one on one, small & large groups
- How to use different mediums to enhance your presentation
- Using difficult participants to your advantage in your session
- How to change your presentation style to match your audience
- How to plan your presentation for meet your audience’s needs
